Question 1

Where are your pieces made?

Accepted Answer

Every Ivory Whisper garment is cut, sewn, and hand-finished in our London atelier. Our silks come from Como, Italy, and our lace from Calais, France.

Question 2

How should I care for silk?

Accepted Answer

We recommend hand-washing in cool water with a pH-neutral detergent, and laying flat to dry away from direct sunlight. Steaming is preferable to ironing.

Question 3

What is your shipping policy?

Accepted Answer

Complimentary worldwide shipping on orders over $250. Standard delivery is 3–5 business days within Europe and the US, 5–10 days elsewhere.

Question 4

Do you accept returns?

Accepted Answer

Yes, within 30 days of receipt, provided pieces are unworn with original tags. For hygiene reasons, briefs are final sale unless faulty.

Question 5

Do you offer bespoke or made-to-measure?

Accepted Answer

We do. Please write to bespoke@ivorywhisper.com for a private consultation with our atelier. Allow 6–10 weeks for completion.

Question 6

When do you release new collections?

Accepted Answer

Twice a year — Spring/Summer in February, and Autumn/Winter in September. We do not run sales or markdowns.